The customer still has remaining financing outstanding balance after the cancellation is made, the possibly due to:

i. Financing cancellation after one (1) year from the approval date with disbursement of MRTA/ MRTT payment only, the Insurance/ Takaful Panel will refund the Cash Surrender Value (CSV). If there is still an outstanding balance on the account, LPPSA will issue a notice to customer on the outstanding financing balance; or

ii. Financing cancellation after the disbursement of MRTA/MRTT and asset, LPPSA will claim the total payment that has been disbursed (asset and insurance/ takaful) from customer’s including the interest charged.